What is Google My Business?
Ever wondered why some businesses show up in a Google search with 5 stars and their hours listed and yours doesn’t? That information comes from your Google My Business profile. Google My Business (GMB) is a free tool used to manage all your company information with Google, for both Search and Maps. This is vital to your organization, because 64% of online searches come through Google and over a third of mobile searches are related to location. Other significant features of GMB include collecting and responding to reviews and tools to help you see how customers are finding your business. Ultimately, you get to control how customers see your information on Google searches and in Google maps.
Let’s get started!
There are two ways to get started with GMB: by claiming ownership of a business or by adding your business.
Here’s a great video that covers the steps to get started:
Getting the most benefit from your listing
Whether you are just getting started or have already claimed your listing, there are many different tools you can use to manage your business information and help potential customers find your business. Here’s a list of some the most important things you should do.
Four Ways to Optimize Your Google My Business Listing
1. Add Your Hours and Phone Number
The number listed in your GMB profile should match the phone number listed on the landing page your account links to. You will also want to make sure your business hours stay up-to-date. You can enter holiday hours or other changes to your regular hours in advance and they will be displayed to users as those days approach. If you don’t provide special hours for regular holidays, users on Maps and Search will be warned that the location’s hours may differ on designated holidays. You should therefore supply hours explicitly for these days even if the special hours are the same as your regular hours to ensure that users know that your hours are up-to-date.
2. Update Your Business Details
Select the most specific category for your business that you can. You may also want to include other details such as whether you accept credit cards or a special offer you have for new customers.
3. Add Business Images
Add images to show the interior and exterior of your business, photos of your products or services, and your team members. Remember from our previous email that it is important to use your branding information consistently across your entire online footprint. Another tip: use photos that show different people in the spaces. Empty business rooms may give the impression that no one uses your business! Even if you are using your phone, make sure you use high quality photos with good lighting, after all it is your brand.
4. Review Insights
GMB has useful tools for analyzing how people find your business listing online. Insights focus on how customers use Search and Maps to find your listing, and what they do once they find it.
5. COVID-19 Updates
GMB is a great way to show to all your customers what changes and safety conditions you have implemented for COVID-19. You can add new updates if things change, tell everyone what they need to know before they come to visit your offices and more.
Now all you have to do is go for it and Optimize Your Google My Business Listing!
If you want more tips and tricks, check out our other articles in the Blog>